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Frequently Asked Questions
Will I be charged at the end of my free trial?
You can switch between any of the plans during the 14 days free trial period.
Towards the end of your trial, you will be prompted to update your payment method so that you can continue on your selected paid plan without interruption.
If you decide not to continue with the paid plan, you will automatically be downgraded to our limited free plan when the trial expires.
What if I have to cancel my paid subscription?
You may cancel your paid subscription at any time either by downgrading to a free plan or terminating your Traderwave account.
Your credit card will not be charged on your next billing cycle and your subscription will not renew.
We strongly encourage you to downgrade to a free plan instead of terminating your account.
In this way, you will be able to still access your user settings in the future if you decide to try out Traderwave again.
I already have a Traderwave account. How do I change my subscription plan?
You can change your plan via the “Subscription Plans” setting after you logged in to the Traderwave app.
There is also a “Billing Details” setting that you can access to update your payment methods.
Which payment methods do you accept?
We only accept online payments through Visa, MasterCard, and American Express at this point in time.
If you have any alternative preferred mode of payment, please reach out to us to enquire further.
Do I get any refund if I downgrade my subscription plan?
There will not be any cash refund when you downgrade your plan.
However, the unused value from your downgrade will be turned into credits stored in your account.
These credits can be used to pay for other paid plans that you subscribe to, now or in the future.
However, do note that if you terminate your Traderwave account, any residual unused credits will be lost forever.
Does Traderwave have a mobile app version that I can download from Google or Apple store?
No, you can’t find or download Traderwave from any app store.
Traderwave app is a web application that is optimized for use on the mobile touch device.
To conveniently use Traderwave on your mobile device, simply follow these few steps to create an icon on your mobile homescreen